AUTHENTICITY. RESPONSIBILITY. TRUST.
We believe companies that sell IRS-qualified health products have an obligation to ensure their authenticity to the American families who rely on them.
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At Health-E Commerce we're committed to distributing up-to-date, responsibly sourced and safe-to-use products. But with the rise of online marketplaces, buying safe, authentic health products is no longer guaranteed. It’s hard to ensure proper storage, product sourcing or packaging when working through third parties, where strict adherence to company standards and practices is not required. There are no guarantees that the merchandise is not expired, spoiled, counterfeit or even stolen. The absence of these standards can be potentially dangerous to the health of customers, who may have unknowingly received and been using inauthentic products or cheap imitations to treat a health condition.
The Health-E Commerce Guidelines
Our pledge to maintain our commitment to tax-free health care consumers led us to
create the following guidelines. The 'Health-E Guidelines' represent an industry-first
effort to put pro-consumer initiatives into practice so they can inform the larger health
and wellness industry and better serve the 60+ million plus tax-advantaged health
care users nationwide.
To operate responsibly in the tax-free health benefits space, we recommends that
brands or manufacturers who market products to these consumers should uphold the following business practices:
ADHERENCE TO IRS ELIGIBILITY REQUIREMENTS
We are committed to selling eligible health and wellness products in a manner that adheres to the IRS’ definition of qualified health expenses. Our brands are dedicated to advancing safe and reliable means for consumers to purchase qualifying health and wellness products with their tax-free dollars.
DIRECT-TO-MANUFACTURER RELATIONSHIPS ENSURE PRODUCT AUTHENTICITY
We are committed to sourcing products directly from manufacturers to ensure customers receive safe, effective, authentic health products to support their overall wellness and the well-being of their families. We never knowingly work with third-party resellers in order to ensure that the products we sell are up-to-date, responsibly sourced and safe to use.
ADVOCATES FOR CONSUMER-DIRECTED HEALTH CARE PRESERVATION AND EXPANSION
We know how vital tax-free health care accounts are for working families. We support the continued expansion of these accounts to improve health outcomes and prevention via products and services eligible with pre-tax health care dollars.
A COMPLIANCE-FIRST APPROACH
Compliance with industry regulations is built into every facet of what it means to be a Health-E Commerce brand. By guaranteeing proper benefit card payment processing, maintaining accurate on-site information, correct product classification, and clear, accurate marketing language, our brands help consumers avoid common tax-free health care pitfalls and make these benefits an integral part of their health and financial wellness.
EMPOWERS CONSUMERS TO MAKE INFORMED HEALTH DECISIONS
Our customers are not left alone to navigate the complex world of tax-free health care. Our brands are backed by 24/7 FSA/HSA-certified customer support and the web’s most comprehensive selection of tools and educational resources to help individuals and families learn how to benefit better from their benefits.
Introducing the Health-E Committee
The Health-E Committee is an advisory council of industry leaders including Brownmed, KT Tape, Tender Corporation, and MD SolarSciences Corp. The Committee collaborates with the Consumer Health Products Association (CHPA) to help advance issues that matter to both manufacturers and everyday consumers.
The committee includes:
Cindy Chadwick
Brownmed
Cindy Chadwick is Vice President of Sales at Brownmed, Inc., an innovative medical device manufacturing company which provides solutions to multi-channel markets. Cindy leads a dynamic sales team and a customer service team with a strong love of customers. With more than 20 years of leadership experience and success growing businesses across different business segments and markets, Cindy has found great success at Brownmed as part of the strategic leadership team that truly has a passion for improving patients’ lives.
Cindy is an energetic sports enthusiast, and believes growing business is the ultimate sporting event. Real growth is the result of a strong passion for customers combined with innovative and quality products. She is excited by the challenge to do what others believe to be impossible.
Jason Cartwright
Tender Corporation
Jason Cartwright joined Tender Corporation in 1997, after a 15-year career in the tech industry and purchased the company in 2000 after growing the top bite treatments in North America, After Bite, Ben’s Tick & Insect Repellent and Natrapel, into 13 different brands. In 2003, Jason led Tender Corporation to acquire Adventure Medical Kits which has grown to be the number one first aid brand in the outdoor industry. An avid outdoorsman, Jason pursues an active lifestyle consisting of hiking, camping, fishing, and traveling around the world enjoying life and all it has to offer.
Allison Cotaling
MD SolarSciences Corp.
